NFQ
Frequently Asked Questions (FAQ)
Orders and Payments
🔹 What payment methods do you accept?
We accept PayPal.
🔹 Can I place an order without creating an account?
Yes, you can place an order without creating an account.
🔹 Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 24 hours after placing it. After this period, the order is processed, and changes are no longer possible.
Shipping
🔹 What are the delivery times?
The standard delivery time is 8-15 business days.
🔹 How much does shipping cost?
Shipping may be free if specified on the website.
🔹 How can I track my order?
You can track your order on the dedicated "Track Order" page located in the side menu of the website.
Returns and Exchanges
🔹 Which items can be returned or exchanged?
You can return or exchange items, except for discounted items – these are not eligible for return or exchange.
🔹 Who pays for return shipping?
The customer is responsible for return shipping costs.
🔹 How long does it take to process a return?
Returns are processed within 10 business days, considering the banking system of the respective country.
Products
🔹 What kind of products do you sell?
We offer body care, hair care, and health products.
🔹 Do your products have a warranty?
Yes, all products come with a 30-day warranty.
🔹 Where are your products made?
All our products are made in the USA.
Customer Support
🔹 How can I contact you?
Currently, we accept inquiries only via email:
📧 Email: support@beutisoi.com
🔹 What are your support hours?
Our support team is available 24/7, but response times may vary depending on demand.
Discounts and Promotions
🔹 Do you offer discounts or a loyalty program?
Yes, current discounts and special offers can be found on our website.
🔹 How can I stay updated on new promotions?
If you have subscribed to our email newsletter and enabled notifications, you will be the first to know about new promotions.
If you have any other questions, feel free to contact us at support@beutisoi.com. 😊